ABOUT-TRIPKO-ICON-5.png

FREQUENTLY
ASKED QUESTIONS

ABOUT TRIPKO

What is TRIPKO?


TRIPKO is a reloadable payment card used for PUVs. It makes commuting much more convenient because of;

  • Hassle-free Payment
    No need for cash and wait for your change.
  • Safer than Cash
    No worries about security of your wallet.
  • Easy Budgeting
    Set aside transportation funds.




Where can I buy and load my TRIPKO card?


You can buy and reload TRIPKO in selected bus and partner merchants.




How much is TRIPKO? Can I reload the card?


Initial card is FREE, initial load required is ₱100, and you can reload in multiples of ₱50 up to maximum value of Php 5,000. There is no minimum balance required to keep the card active.




Is there a required maintaining balance?


None – there is no minimum balance required to keep the card active.
However, for routes with implemented TAP IN TAP OUT system, your card should have a maintaining balance based on the amount of route's full fare. This is to fulfill the requirement of transport operators.




Is there a convenience fee every time I reload?


None – there is no service charge for reload transactions.




Where can I use TRIPKO?


TRIPKO can currently be used for partner buses and jeepneys, nationwide. In the future, it will be used for other modes of transportation as well as payment for goods and services. List will be updated accordingly.




How long I can use my TRIPKO card?


The TRIPKO card can be used for 3 years from purchase date. Any unused load can be transferred to the replacement card after 3 years.




What is the TRIPKO Mobile App?


The TRIPKO App is where you can check your transaction history, card info, and update about promos.





HOW TO USE

How do I pay using TRIPKO card?


TRIPKO is a contactless card. You simply need to tap the card in the PUVs device to make your payment.




How do I know if a PUV accepts TRIPKO?


A signage bearing the TRIPKO logo should be in the windshield or window of the PUV.




Where can I check my load balance?


Go to my TRIPKO at www.tripko.com.ph or via the TRIPKO App.




Where can I view my trips?


Go to my TRIPKO at www.tripko.com.ph or via the TRIPKO App.




How do I register my TRIPKO card?


Upon claiming your FREE TRIPKO card, you are required to accomplish a form to have your card registered. This is to verify that you are a first time TRIPKO card user.




How do I change my password?


  • Via Website
    Login using your email and temporary password sent to your email.
    Go to “Change Password” and input your old password and new password.
  • Via TRIPKO App
    Login using your email and temporary password sent to your email.
    Go to “My TRIPKO” and click edit icon on the upper right corner of your screen.
    Choose “Change Password” and input your old password and new password.





CONCERNS

Can somebody else use my TRIPKO card?


Yes, anyone who has your TRIPKO card can use it.




How do I report a defective card?


You may report it via the website, app, or call our 24/7 hotline, (+63) 9985-TRIPKO (874756) and you will be guided through the process.




How do I report a lost or stolen card?


You may have it reported via our Facebook page, or our 24/7 hotline, (+63) 9985-TRIPKO (874756).




I was deducted more than the fare indicated, what should i do?


You may report it via the website, app, or call our 24/7 hotline, (+63) 9985-TRIPKO (874756) and you will be guided through the process.




How do I pay if my card has insufficient balance?


You will have to reload in order to use the card in riding the vehicle.




Is there any discount fare for senior citizens and students using TRIPKO?


This will depend on the merchants’ discount policy.




How do I claim for my accident insurance coverage? (For registered cards not later Sept 2020)


You may report it via the website, app, or call our 24/7 hotline, (+63) 9985-TRIPKO (874756) within 3 days from date of accident and we will guide you through the process. This only applies for TRIPKO cardholders who registered their card within Aug. 2019 – Aug. 2020.




Will my personal information be kept confidential?


Yes, TRIPKO abides by the Data Privacy Act of the Philippines. Please refer to Privacy Policy.





DO's & DON'Ts

Do's


  1. Reload your TRIPKO card before the stored value runs out to avoid inconvenience.
  2. Hold your TRIPKO card steadily over the reader. Make sure to remove your card upon start of printing.
  3. Keep your TRIPKO card free from physical damage, stickers or other adhesives.




Don'ts


  1. Don’t hold your TRIPKO card with other contactless cards over the reader at the same time.
  2. Don’t move your TRIPKO card away from the reader too quickly. For TAP IN-wait for the success icon to appear, TAP OUT - remove your card once the ticket starts printing.
  3. Don’t bend, write, wet, scratch, cut or paste something on your TRIPKO.